MilitaryMedicine FAQ
Answers for veterans, for VA-accredited representatives and about how we handle your data. If your question is not here, email [email protected].
Veterans
Is MilitaryMedicine the VA
No. MilitaryMedicine is an independent service. It is not affiliated with, endorsed by or part of the U.S. Department of Veterans Affairs or the Department of Defense. Only VA decides your claim and your rating.
Is MilitaryMedicine free for veterans
Yes. The calculator, the condition guides and the match request are free for veterans. Accredited representatives pay a subscription to be listed and to receive requests.
Can a representative charge me for my first claim
Accredited attorneys and claims agents generally may not charge for help before VA issues an initial decision on a claim (38 CFR 14.636). After that, a fee of 20 percent or less of past-due benefits is presumed reasonable, and a fee over 33 1/3 percent is presumed unreasonable.
Can I get free help from a VSO
Yes. Accredited Veterans Service Organizations (VSOs) help with claims at no cost. You can work with a VSO instead of, or before, a paid representative.
How do you check accreditation
Only representatives accredited by VA's Office of General Counsel can legally help for a fee. We check each accreditation number against the public VA accreditation records before a profile goes live, and anyone can check the same public VA accreditation search.
Is the calculator estimate official
No. The va combined rating calculator follows the method in 38 CFR 4.25 and 38 CFR 4.26, but the result is an estimate. Only VA decides your rating.
What is the bilateral factor
When a condition affects both arms or both legs, 38 CFR 4.26 has you combine those ratings first, add 10 percent of that value and then combine the result with your other ratings. See VA math for a worked example.
What happens after I confirm my email
Your account is saved and your request is ready. We email your checklist and your representative matches as next steps. You choose whom to contact.
Representatives
What do representative plans include
Each plan gives a verified profile and a monthly allowance of veteran match requests: 10 requests on Agent, 30 on Practice, 100 on Firm and 300 on Enterprise. Yearly billing saves 50 percent. See pricing for the full table.
Do you charge per lead
No. Plans are a flat monthly or yearly subscription for advertising. There is no pay per lead, no credits, no share of fees and no per case payment. The veteran chooses whom to contact.
What counts as a request
A request is one veteran match request delivered to your inbox with the condition list, current ratings, combined rating, claim stage and state. It counts toward your monthly allowance when it arrives, and deleting it does not return it. The allowance resets with each billing period.
Can I embed the calculator on my website
Yes. Every plan includes an embeddable calculator for your own website, and requests from it land in the same inbox. You can use it on 1 site with Agent, 3 sites with Practice, 10 sites with Firm and unlimited sites with Enterprise.
How do I cancel
You can cancel in your account settings at any time. Your plan stays active until the end of the period you already paid for and does not renew after that.
Can I get a refund
Payments are final. We make exceptions only for a duplicate charge, a proven unauthorized charge or a complete outage of the service. Canceling stops renewal but does not refund a charge already made.
Privacy and data
Is my medical information shared
Your conditions and ratings go only to the accredited representatives who receive your match request. We do not sell your data, and you decide what you send. See security for how we protect it.
How do I delete my data
Email [email protected] from the address on your account and ask us to delete your data. We delete it and confirm by email.